Refund policy

LOOPTAG SHIPPING AND RETURNS POLICY

Effective Date: May 20, 2026

LoopTag products are designed to combine physical products with digital account-based services. Because activation and registration are tied to platform functionality, different rules may apply to activated and unactivated products.

1. Shipping

LoopTag currently ships to select regions and countries. Shipping availability, estimated delivery times, and shipping methods may vary depending on destination country, carrier availability, customs processing, product availability, and seasonal or operational delays. Estimated delivery windows are provided for convenience only and are not guaranteed. LoopTag is not responsible for delays caused by customs inspections, carrier disruptions, weather events, incorrect shipping information, international import restrictions, or events outside our reasonable control. Customers are responsible for providing accurate shipping information, any applicable customs duties, taxes, import fees, or local charges, and compliance with local import laws. Risk of loss and title for physical products transfers to the customer upon delivery to the shipping carrier, where permitted by applicable law.

2. Returns and Refunds

Unactivated Products. Unused and unactivated LoopTag products may be eligible for return within 14 days of carrier-confirmed delivery, subject to the following conditions: the product must be unused and not activated or registered; the product must be returned in original condition with original packaging where reasonably possible; and the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Activated Products. Once a LoopTag has been activated, registered to an account, or associated with digital platform access, the product may no longer be eligible for refund or return except where required by applicable law, including any mandatory withdrawal, cancellation, refund, or statutory warranty rights under applicable consumer law. This limitation exists because activation enables access to digital services associated with the product.

Non-Returnable Situations. Returns or refunds may be refused for activated products, counterfeit products, products purchased through unauthorized sellers, modified or tampered products, excessively damaged products, and fraudulent or abusive return activity, except where required by applicable law. LoopTag reserves the right to investigate suspicious return activity.

3. Lost, Stolen, or Misdelivered Packages

If a package appears lost or significantly delayed, customers should contact the shipping carrier first. LoopTag may assist with reasonable support inquiries but cannot guarantee carrier outcomes. LoopTag is not responsible for stolen deliveries, incorrect addresses submitted by customers, delivery issues after confirmed carrier delivery, or third-party shipping delays outside our control.

4. Unauthorized Sellers and Secondary Marketplaces

LoopTag does not guarantee activation, authenticity, functionality, or customer support for products obtained through unauthorized resellers, secondary marketplaces, auction sites, counterfeit channels, or modified or duplicated products. LoopTag reserves the right to disable or refuse activation for products reasonably believed to be counterfeit, tampered with, duplicated, or associated with fraudulent activity.

5. Contact

Support: help@looptag.co