Terms of service

LOOPTAG TERMS OF USE

Effective Date: May 20, 2026

These Terms of Use ("Terms") govern your access to and use of the LoopTag service, websites, and related products operated by LoopTag LLC ("LoopTag," "we," "our," or "us"), including https://looptag.co and https://mylooptag.com (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Description of the Service

LoopTag is a limited-purpose communication platform intended to help facilitate the return of lost property. The Service allows owners to register LoopTags to their accounts, allows finders to scan tags and send limited messages relating to lost property, and enables communication between parties through the platform without automatically disclosing personal contact information.

LoopTag is not a GPS tracking service, emergency service, law enforcement service, insurance product, payment platform, social media platform, or verification or authentication service. We do not guarantee recovery of lost items, authenticity of returned items, accuracy of ownership claims, identity of users, or successful communication or responses.

2. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction, such as 16 in certain EU countries) to use the Service. If you are under 18, you represent that you have obtained parental or guardian consent to use the Service. By using the Service, you represent that you are legally permitted to enter into these Terms and that all information you provide is accurate and complete.

3. Accounts and Termination

Owners must create an account to register and manage LoopTags. You are responsible for maintaining accurate account information, protecting your login credentials, and all activity occurring under your account. You agree to notify us immediately of any unauthorized use of your account. LoopTag reserves the right to suspend, restrict, or terminate accounts for abuse, harassment, fraud, spam, misuse of the Service, or violations of these Terms.

Upon termination of your account, your right to access the Service and any digital functionality associated with your LoopTags will immediately cease. LoopTag may delete your account data, stored conversations, and registration records, subject to applicable law and legitimate retention needs, and any physical LoopTags associated with your account will lose digital functionality.

4. Finder Communications

Finders may communicate with owners through limited-purpose conversations initiated by scanning a LoopTag. Finders may not harass or threaten users, request money, rewards, compensation, or payment, attempt scams or fraudulent activity, share malicious content, transmit prohibited or illegal material, use the Service for spam or solicitation, impersonate another person, or attempt to bypass platform protections. LoopTag may restrict or filter phone numbers, email addresses, external links, and abusive or prohibited content. Conversations may automatically close after periods of inactivity.

5. Physical Items and Ownership Verification

LoopTag facilitates communication associated with registered tags but does not verify ownership of physical items, authenticity of products, item condition, provenance, chain of custody, or ownership claims. Tags may be removed, copied, transferred, reproduced, counterfeited, misapplied, or attached to different items without our knowledge. Users are responsible for independently verifying item details and exercising reasonable judgment before arranging returns or exchanges. LoopTag is not responsible for disputes involving ownership claims, counterfeit goods, item swaps, missing contents, damaged property, misrepresentation, or fraudulent returns.

6. Safety, Assumption of Risk, and Liability Waiver

When arranging the return of an item, users must exercise reasonable judgment and prioritize personal safety. We strongly encourage users to meet in appropriate, well-lit public locations when possible, such as hotel front desks, airport lost property counters, police stations, libraries, or cafes.

ASSUMPTION OF RISK: LoopTag does not conduct background checks, verify identities, or supervise exchanges between users. By choosing to meet with another user in person to recover lost property, you acknowledge and agree that you do so entirely at your own risk. YOU EXPRESSLY ASSUME ALL RISKS ASSOCIATED WITH IN-PERSON MEETINGS, INCLUDING BUT NOT LIMITED TO THE RISK OF PROPERTY DAMAGE, THEFT, EXTORTION, FRAUD, BODILY INJURY, OR DEATH.

LIABILITY WAIVER: To the maximum extent permitted by applicable law, you hereby release, waive, and forever discharge LoopTag LLC, its affiliates, officers, employees, and agents from any and all claims, liabilities, damages, or causes of action arising out of or related to any in-person meeting, physical exchange of property, or interaction with another user of the Service, except to the extent caused by LoopTag's gross negligence, willful misconduct, fraud, or where prohibited by law. LoopTag is not responsible for the outcome of any in-person meeting or exchange. If you feel threatened or suspect theft, extortion, or other criminal activity, you should contact local law enforcement immediately.

7. Uploaded Content

Users remain responsible for all content they submit through the Service, including messages, images, reports, and item descriptions. By submitting content, you represent and warrant that you have all necessary rights to submit such content and that it does not violate any applicable law or third-party rights. You grant LoopTag a non-exclusive, worldwide, royalty-free license to host, process, store, review, and use submitted content solely for the purpose of operating the Service, moderation, abuse prevention, customer support, security, and legal compliance. LoopTag reserves the right to remove content or suspend accounts where reasonably necessary to protect users, the Service, or compliance with these Terms.

8. Content Moderation and Digital Services Act

To support compliance with global moderation standards and the European Union's Digital Services Act (DSA) where applicable, LoopTag prohibits the upload or transmission of illegal content, deceptive designs (dark patterns), and content that violates these Terms. LoopTag may act as an intermediary hosting service for user-submitted content. If you encounter illegal content on the Service, you may report it to help@looptag.co. For official DSA-related notices, authorities and users may contact our designated electronic point of contact at legal@looptag.co. LoopTag reserves the right to remove or disable access to content that we reasonably believe is illegal or violates our Acceptable Use Policy. We will provide a statement of reasons to the affected user when removing content, except where prohibited by law or law enforcement requests. LoopTag does not use algorithmic targeted advertising for minors.

9. Automated Systems and AI Tools

To support compliance with emerging regulations such as the EU Artificial Intelligence Act, LoopTag discloses that the Service may use automated systems, including artificial intelligence tools if implemented, for specific operational purposes, such as automated spam filtering, abuse detection, and content moderation (e.g., redacting phone numbers or inappropriate language). LoopTag does not deploy "high-risk" AI systems or automated decision-making that produces legal or similarly significant effects concerning users. Users interacting with automated support bots will be informed that they are communicating with an automated system.

10. Copyright Policy (DMCA)

LoopTag respects the intellectual property rights of others and will maintain a registered DMCA agent with the U.S. Copyright Office as required for DMCA safe harbor eligibility. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to valid notices of alleged copyright infringement. If you believe your copyright has been infringed, please submit a written notice to our designated Copyright Agent at legal@looptag.co containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and its location on the Service; (d) your contact information; (e) a statement that you have a good faith belief that use of the material is not authorized; and (f) a statement under penalty of perjury that the information in the notice is accurate and you are authorized to act on behalf of the owner. If you believe your content was removed by mistake, you may submit a counter-notice containing the requirements specified by the DMCA. LoopTag maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

11. Moderation and Enforcement

LoopTag may review, investigate, or take action regarding misuse of the Service at its reasonable discretion. LoopTag may restrict conversations, suspend tags, suspend or terminate accounts, disable access to the Service, remove content, cooperate with law enforcement, and take action against abusive or fraudulent activity. LoopTag may use automated systems to detect spam, abuse, profanity, prohibited contact information, or other violations. Access to the Service is revocable and may be limited, suspended, or discontinued where reasonably necessary to protect users, the Service, platform integrity, or compliance with these Terms. Users whose accounts, tags, or access are suspended or terminated for violations of these Terms, abuse, fraud, harassment, misuse, prohibited conduct, or attempts to circumvent platform protections may not be eligible for refunds, replacements, credits, or restoration of access, except where required by applicable law.

12. Intellectual Property

The Service, including all software, branding, graphics, content, and related materials, is owned by LoopTag LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reverse engineer, resell, modify, distribute, or exploit any part of the Service except as expressly permitted by these Terms or with our prior written consent.

13. Subscriptions and Paid Services

If you purchase any premium features, subscriptions, or paid digital services, LoopTag will present the applicable cancellation terms, renewal frequency, pricing, and renewal disclosures at checkout before purchase is completed. Unless otherwise stated at the time of purchase, subscriptions automatically renew at the end of each billing period until canceled. You may cancel your subscription at any time through your account settings.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPTAG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY. LOOPTAG DOES NOT GUARANTEE UNINTERRUPTED ACCESS, SUCCESSFUL RECOVERY OF ITEMS, DELIVERY OF MESSAGES, IDENTITY VERIFICATION, OR PROTECTION FROM ALL MISUSE OR FRAUD.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPTAG LLC SHALL NOT BE LIABLE FOR LOST PROPERTY, FAILED RECOVERY ATTEMPTS, FRAUD, COUNTERFEIT GOODS, PERSONAL INJURY, USER DISPUTES, UNAUTHORIZED ACCESS, DATA LOSS, OR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, EVEN IF LOOPTAG LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LOOPTAG LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO LOOPTAG IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) FIFTY DOLLARS (USD $50.00).

THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY ARISING FROM LOOPTAG LLC'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO THE EXTENT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify, defend, and hold harmless LoopTag LLC and its affiliates, officers, directors, employees, contractors, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) content you submit through the Service; (d) your misuse of LoopTags; (e) disputes involving physical property; or (f) your violation of any applicable law or the rights of any third party.

17. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in Los Angeles County, California, unless conducted remotely or mutually agreed otherwise. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules, and LoopTag will not require you to pay fees inconsistent with applicable law or AAA consumer rules. If any part of this arbitration provision is found to be unenforceable, the remaining parts will remain in effect.

Class Action Waiver. YOU AND LOOPTAG LLC EACH AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR RESPECTIVE INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to legal@looptag.co within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other provisions of these Terms remain in full force and effect.

Exceptions. Notwithstanding the foregoing, either party may bring an individual action in small claims court. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. To the extent any dispute is not subject to arbitration under Section 17, the parties consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California. For users residing in the European Union or other jurisdictions with mandatory consumer protections, this choice of law does not deprive you of the protection afforded by mandatory consumer protection laws in your country of residence, including any mandatory withdrawal, cancellation, refund, or statutory warranty rights under applicable consumer law.

19. Purchases, Activation, and Unauthorized Resale

Physical LoopTag products and access to the digital Service are distinct. Ownership or possession of a physical LoopTag does not guarantee continued access to the Service. LoopTag reserves the right to suspend, deactivate, or restrict digital functionality associated with a tag where reasonably necessary for abuse prevention, fraud investigations, security concerns, violations of these Terms, or platform integrity.

Refunds are generally not available once a LoopTag has been activated or associated with an account, except where required by applicable law, including any mandatory withdrawal, cancellation, refund, or statutory warranty rights under applicable consumer law. Unused and unactivated products may be eligible for refunds in accordance with applicable return policies. LoopTag does not guarantee activation, continued functionality, authenticity, or support for products obtained through unauthorized sellers, secondary marketplaces, resale channels, or counterfeit or modified products. LoopTag reserves the right to refuse activation or disable tags that appear to be counterfeit, duplicated, tampered with, or associated with fraudulent activity.

20. Export Controls and Sanctions

You agree to comply with all applicable U.S. and international export control laws and economic sanctions. You represent and warrant that you are not located in a comprehensively sanctioned jurisdiction, nor are you listed on any U.S. government list of prohibited or restricted parties. You may not use the Service or LoopTag products if such use would violate applicable export or sanctions laws.

21. Electronic Communications Consent

By using the Service, you consent to receive electronic communications from LoopTag, including notices, agreements, disclosures, and other communications sent via email or posted on the platform. You agree that all electronic communications satisfy any legal requirement that such communications be in writing.

22. Force Majeure

LoopTag shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

23. Accessibility

LoopTag is committed to improving digital accessibility for all users, including those with disabilities. We strive to align our digital products and services with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards and to support compliance with accessibility frameworks where applicable. If you experience accessibility barriers while using the Service, please contact support at help@looptag.co.

24. Changes to the Service and Terms

LoopTag may modify, suspend, discontinue, or update portions of the Service at any time without liability. We may also modify these Terms from time to time. We will provide reasonable notice of material changes, which may include posting a notice on the Service or sending an email to the address associated with your account. Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

25. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

26. Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Shipping and Returns Policy, and Product Warranty and Disclaimer, constitute the entire agreement between you and LoopTag LLC with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

27. Survival

Upon termination of these Terms, any provision which, by its nature or express terms should survive, will survive such termination, including but not limited to Sections 6 (Safety and Liability Waiver), 7 (Uploaded Content), 10 (Copyright Policy), 12 (Intellectual Property), 14 (Disclaimer of Warranties), 15 (Limitation of Liability), 16 (Indemnification), 17 (Arbitration and Class Action Waiver), and 18 (Governing Law and Venue).

28. Waiver

No waiver by LoopTag LLC of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by LoopTag LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

29. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without LoopTag LLC's prior written consent. LoopTag LLC may assign or transfer these Terms, in whole or in part, without restriction.

30. Contact

LoopTag LLC | Support: help@looptag.co | Privacy: privacy@looptag.co | Legal: legal@looptag.co